Questions about your account, installation, or anything else — here's how to reach us, and answers to what we hear most often.
Most questions are already answered in these places:
Documentation & FAQ How to Use guideAll of the below currently route through a single support inbox — add the relevant tag to your subject line and it'll reach the right place faster.
Terms, licensing, and copyright questions.
Data access, deletion, or privacy-rights requests.
Vulnerability reports — see our Security page first.
Yes. NetL is free to download and free to use, with no subscription, no trial period, and no hidden charges.
No. NetL is free to use, but it is closed-source software built and maintained by Hocnex. Release builds and version notes are published on GitHub Releases, but the source code itself is not published.
Yes — a free account (name, email, password) is the only step required before you can use NetL. Sign-up takes seconds and never asks for payment details.
There isn't a self-service password reset inside the app yet. In the meantime, email us from the address on your account and we'll help you regain access.
An account is active on one device at a time. Signing in on a new device automatically signs the previous one out, and we email you when this happens — if it wasn't you, contact us right away.
This is almost always a missing one-time driver setup, not a NetL bug — check the installation steps in our How to Use guide first (a virtual camera driver and virtual audio cable are required alongside NetL itself). More troubleshooting is on the Documentation page.